Refund and Returns Policy

Last Updated: August 2026

Thank you for shopping at JRO (jro.qa). This policy outlines your rights regarding returns and refunds, and is in full compliance with the consumer protection laws of Qatar.

1. Standard Returns (7-Day Policy)

If you order the wrong item or simply change your mind, you have a strict 7 calendar days from the date of delivery to request a return. To be eligible for a standard return, your item must be unused, unopened, and in its original sealed packaging.

Important: Car accessories that have had their boxes opened, have been test-fitted, installed, mounted, or have had their adhesive backing peeled off will not be accepted for a return under any circumstances.

2. Defective or Damaged Items (15-Day Law)

In accordance with Qatar Consumer Protection Law (Law No. 8 of 2008), if you receive an item that is genuinely defective or broken out of the box, you have 15 days from the date of purchase to request an exchange or refund. We will cover all courier costs for defective items once our team inspects and verifies the defect.

3. Process for Returns

To initiate a return, please contact our support team at info@jro.qa with your Order Number and the reason for the return. We will provide you with instructions. Items sent back to us without first requesting a return via email will be rejected by our drivers.

4. Refunds for Cash on Delivery (COD)

Because we operate using Cash on Delivery (COD) via local delivery partners, our drivers do not carry cash to issue refunds at your door. If your return is approved and the item is collected, your refund will be issued via one of the following digital methods:

Digital Wallet / Store Credit: We can issue a digital credit directly to your JRO account wallet for immediate use on future purchases.
Fawran / Bank Transfer: We can transfer the funds directly to your local bank account via Fawran or standard bank transfer.

5. Shipping Costs for Standard Returns

For standard 7-day returns (change of mind/wrong item ordered), you will be responsible for paying the courier collection costs. Original delivery costs are non-refundable. If you receive a refund via Fawran or Bank Transfer, the cost of the original delivery and the return collection fee will be deducted from your total refund.

6. Contact Us

If you have any questions about how to return your item to us, please contact us at:

JRO
Email: info@jro.qa
Qatar