Privacy Policy

Last Updated: August 2026

Welcome to JRO (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data in accordance with the laws of the State of Qatar, including the Personal Data Privacy Protection Law (Law No. 13 of 2016).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (jro.qa) or make a purchase from our store. Please read this Privacy Policy carefully. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or communicate with us. The personal information that we collect depends on the context of your interactions with us and the website, but may include:

Contact Data: First and last name, email address, postal address (including delivery areas), and phone number.
Account Data: Usernames, passwords, and order history.
Financial Data: Payment method details (such as Cash on Delivery preferences). If credit card payments are introduced, data will be processed directly by secure third-party payment gateways; we do not store your full credit card numbers on our servers.
Technical Data: We automatically collect certain information when you visit, use, or navigate the site. This includes your IP address, browser and device characteristics, operating system, and information about how and when you use our website.

2. How We Use Your Information

We use the personal information we collect for the following business purposes:

To Fulfill and Manage Orders: We use your information to process your orders, arrange for delivery, handle returns, and process payments.
To Manage User Accounts: To create and manage your account, allowing you to log in and track your orders.
To Communicate With You: To send you order confirmations, shipping updates, customer support responses, and important notices regarding our terms and policies.
To Improve Our Website: To analyze site usage and improve the customer experience.
To Prevent Fraud: To keep our website secure, prevent fraudulent transactions, and comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following situations:

Service Providers: We may share your data with trusted third-party vendors who perform services for us, such as delivery and courier companies (to drop off your order) and web hosting providers.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable Qatari law, governmental requests, or a judicial proceeding.

4. Use of Cookies

Our website uses “cookies” and similar tracking technologies to enhance your browsing experience, remember your login details, and keep track of items in your shopping cart. You can set your browser to refuse all or some browser cookies, but doing so may cause some parts of our website to become inaccessible or not function properly.

5. Data Security

We implement a variety of technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We encourage you to only access our website within a secure environment.

6. Your Data Privacy Rights

Under the Qatar Personal Data Privacy Protection Law (PDPPL), you have specific rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to certain legal exceptions (such as retaining order records for tax purposes).
Right to Withdraw Consent: Where we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date at the top of this page.

8. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us at:

JRO
Email: info@jro.qa
Qatar