Last updated: 23 September 2026
1. Delivery Area
We currently offer delivery within the State of Qatar where service is available. Delivery availability is confirmed using the address supplied during checkout.
2. Estimated Delivery Time
Our standard delivery target is 24–48 hours after order confirmation. Delivery may take longer because of weekends, public holidays, stock availability, incorrect address details, traffic, or circumstances outside our control.
3. Delivery Fee
The standard delivery fee is currently QAR 20, unless a different amount is shown at checkout. The delivery charge and final order total are confirmed before the order is placed.
4. Customer Address Responsibilities
Customers must provide a complete and accurate delivery address and a working phone number. JRO is not responsible for delays caused by incomplete or incorrect information.
5. Cash on Delivery
Where cash on delivery is selected, payment must be made to the delivery representative when the order arrives.
6. Failed Delivery
If delivery cannot be completed because the recipient is unavailable or the address is incorrect, our team may contact the customer to arrange another attempt. Any additional charge will be communicated before it is applied.
7. Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Requests made after dispatch may be handled under our Refund and Returns Policy.
8. Damaged or Missing Items
Please contact us promptly if an item arrives damaged, incomplete, or different from the confirmed order. We may request photographs and order details to investigate.
9. Returns
Returns and refunds are handled according to our Refund and Returns Policy.
10. Contact
J R O for Car Accessories. Commercial Registration: 248386. Qatar. Email: info@jro.qa. Phone: +974 52027027 / +974 33025435.